Computer Account Information for UH Students
To logon to a computer on the UHS Sugar Land campus, you will need to have a computer account and know 3 things:
1) Your user name
2) Your password
3) Your account domain
Your Computer Account
The UH student computer account is called CougarNet. The account is NOT created automatically and you must contact the UH Information Technology Support Center (ITSC) to request that your CougarNet account be created.
You can contact the ITSC by phone at 713.743.1411 or by e-mail at support@uh.edu. This is available 24 hours a day, 7 days a week (except university holidays). You may also go to the ITSC on the Main campus in Room 116 of Philip Guthrie Hoffman Hall (PGH). It is open from 8:00 AM to 8:00 PM Monday through Friday.
Your User Name
Your user name will be given to you by the ITSC when your CougarNet account is created.
Your Password
Your initial password will be given to you by the ITSC when your CougarNet account is created.
When you first log on, you will be prompted to change your password. Your new password must be at least 8 characters long. For security reasons, it is suggested that you use a combination of upper case letters, lower case letters, and numbers for your new password. Your password is good for 60 days. You will be prompted to change it prior to that date. If you don’t change it when prompted, it will expire and you will have to have the UH Help Desk reset your password. Information on resetting passwords is listed below.
Your Account Domain
Your account domain is COUGARNET.
How to Logon to a UHS Sugar Land Computer
Find the Control (Ctrl), Alternate (Alt), and Delete buttons on the keyboard. Press down on all 3 at the same time. When you press on all 3 at the same time, an information screen will appear. Please read the screen and then press the "OK" button. After you press the "OK" button, a logon screen will appear.
The first box in the logon screen will be labeled "User name". Type in your user name in the box.
The second box in the logon screen will be labeled "Password". Type in your initial password in the box. Because it is confidential, you will not see the letters or number in the box but a "•" for each character. Type your password carefully and make sure you do not have the "Caps Lock" key on.
The third box in the logon screen will be labeled "Log on to". An arrow will be in the right of the box. Click on the arrow and a list of domains will appear. Find the domain that says "COUGARNET" and click on it so that it appears in the "Log on to" box.
When you have entered the correct user name, password, and domain, press the "OK" button (or press "Enter" on the keyboard). If the information you entered is correct, the computer will prompt you to change your password. Once you have changed it, the computer will acknowledge your new password and log you on so that you can use it.
If you get an error message, check to make sure your user name is correct, retype your initial password (to make sure it is correct), and make sure that the domain is set to "COUGARNET". Then press the "OK" button or press the "Enter" key again. If you get an error message again, go to the Help Desk and ask them to assist you.
Problems with Logging On to a UHS Sugar Land Computer
If you have a problem logging on to a computer, contact the staff at the Sugar Land Help Desk.
If they cannot solve your problem, you will need to contact the UH Help Desk. Since your account is created and managed at UH, there is a limit to what the local technical staff can do if they cannot solve the logon problem.
The main phone number for the UH Help Desk is 713.743.1411. It is open by phone 24 hours a day, 7 days a week (except university holidays).
Resetting Your Password
From time to time, students forget their password. If this happens to you, you will have to have your password reset. To reset your password, call the UH Help Desk at 713.743.1411 or e-mail them at support@uh.edu.
Your account keeps a history file and you will not be allowed to use your 24 previous passwords.
Account Lockout
For security reasons, your account will be locked out if an incorrect user name or password is attempted 5 times. The lockout period is 30 minutes. Therefore, it is important that you enter your username and password correctly. If you try to logon twice and get an error message, contact the staff at the Sugar Land Help Desk to assist you.
Your Print Allowance
Your print allowance is $15.00 per semester or summer session. Each page sent to the black and white printer costs 5 cents. Each page sent to the color printer costs 10 cents. More information on your print allowance can be found at www.sugarland.uh.edu/print.
Questions or Problems?
You can contact the Sugar Land technical staff in person, by phone, or by e-mail.
The Sugar Land Help Desk’s hours are:
| Day | Opens At | Closes At |
| Monday – Thursday | 7:30 AM | 10:00 PM |
| Friday | 7:30 AM | 8:00 PM |
| Saturday | 9:00 AM | 5:00 PM |
| Sunday | Closed |
The Sugar Land Help Desk phone number is 281.275.3328 and the e-mail address is sltech@uh.edu.
If the Sugar Land technical staff is not able to assist you, please contact the UH Help Desk. The hours, phone number, and e-mail address are listed above.
